1. Introduction

Welcome to BlackFridayBrasil. Your privacy is important to us, and we are committed to protecting your personal information when you visit our website, browse our products, or place an order.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us. We aim to handle your information responsibly and transparently in accordance with applicable privacy laws, including Brazil’s General Data Protection Law (LGPD).

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information:

• Full name
• Email address
• Phone number
• Billing and delivery address

Order Information:

• Products purchased
• Order details and history
• Delivery preferences
• Return and refund requests

Technical Information:

• IP address
• Browser type and device information
• Website usage information
• Cookies and similar technologies, where applicable

We collect only the information reasonably necessary to operate our online store and provide our services.

3. How We Use Your Information

At BlackFridayBrasil, we use your personal information for legitimate business purposes, including:

• Processing and confirming customer orders.
• Arranging product shipping and delivery.
• Contacting customers about their orders.
• Providing customer support and assistance.
• Managing returns and refund requests.
• Improving our website and shopping experience.
• Preventing fraudulent transactions and unauthorized activities.
• Complying with applicable legal and regulatory requirements.

We do not collect personal information for purposes unrelated to our business operations without an appropriate legal basis.

4. Payment Information

BlackFridayBrasil currently accepts Cash on Delivery (COD) as its only payment method.

Customers can place orders online and pay in cash when their orders are delivered.

We do not require customers to enter credit card or debit card information through our website for Cash on Delivery orders.

Delivery-related information may be shared with relevant delivery providers when necessary to complete an order.

5. Shipping and Delivery Information

To deliver your office chair orders successfully, we may use your name, phone number, and delivery address.

Our current shipping estimates are:

• Shipping Cost: Free shipping.
• Order Handling Time: 1–2 business days.
• Transit Time: 3–5 business days.
• Total Estimated Delivery Time: 5–8 business days.

Your delivery information may be shared with shipping and logistics partners strictly when necessary to fulfill your order.

6. Returns and Refunds

We may collect and process personal information when customers request returns or refunds.

Our current return and refund service includes:

• Return Period: 14 business days.
• Return Shipping: Free returns for eligible orders.
• Refund Processing: Up to 3 business days after the returned item has been received and approved.

We use the information provided during the return process to verify requests, communicate with customers, and manage the refund process.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember website preferences.
• Understand how visitors use our website.
• Improve website performance.
• Maintain shopping cart functionality.
• Provide a more convenient shopping experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by applicable law, we will request consent before using non-essential cookies.

8. Sharing Your Personal Information

We respect your privacy and do not sell your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, including:

• Shipping and delivery companies.
• Website hosting and e-commerce service providers.
• Technical support providers.
• Customer service providers.
• Government authorities or legal institutions when legally required.

These parties should only receive information necessary to perform their respective services or fulfill applicable legal obligations.

9. Data Protection and Security

Protecting your personal information is important to us.

BlackFridayBrasil takes reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

Although we work to maintain appropriate security measures, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing and managing customer orders.
• Providing customer support.
• Managing returns and refunds.
• Maintaining business and transaction records.
• Meeting legal and regulatory obligations.

When personal information is no longer necessary, it will be deleted or anonymized where appropriate, subject to applicable legal retention requirements.

11. Your Privacy Rights Under Brazilian Law

Under Brazil’s General Data Protection Law (LGPD), you may have the right to:

• Confirm whether your personal information is being processed.
• Access your personal information.
• Request correction of incomplete, inaccurate, or outdated information.
• Request anonymization, blocking, or deletion of unnecessary or excessive information.
• Request data portability, subject to applicable regulations.
• Request deletion of personal data processed with your consent, where legally applicable.
• Obtain information about entities with which your data has been shared.
• Withdraw consent when processing is based on consent.
• Object to processing that does not comply with applicable law.
• Submit a complaint to the Brazilian National Data Protection Authority (ANPD).

To exercise your applicable privacy rights, please contact us using the details provided below.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Please understand